Refund policy

Refund & Return Policy

Last updated: April 2026

At Elite TCG Supply, we want every customer to be 100% satisfied with their order. Our return and refund policy is straightforward and customer-friendly.

Return Window

You have 14 days from the delivery date to request a return. Items must be:

Unopened and still factory-sealed
In the same condition you received them
In their original packaging

Damaged or Defective Items

If your item arrived damaged or defective:

Contact us within 48 hours of delivery
Include photos of the package and the item
Include your order number

We'll either send a free replacement or issue a full refund — whichever you prefer. You will not be charged for return shipping in damaged/defective cases.

How to Start a Return

To start a return, contact us at our Contact page with your order number and the reason for the return. We'll respond within 24 hours (Mon–Fri) with return instructions.

Please do not send items back without first contacting us — items returned without authorization may not be processed.

Return Shipping Costs

Damaged / defective / wrong item shipped: We cover return shipping.
Buyer's remorse / changed mind: Buyer is responsible for return shipping costs.

Refund Processing

Once we receive and inspect your return, we'll send you a confirmation email. Your refund will be processed within 3–5 business days back to your original payment method.

Please note that depending on your bank or card issuer, it may take additional 3–10 business days for the refund to appear on your statement.

Non-Returnable Items

For hygiene and authenticity reasons, the following items cannot be returned:

Opened or unsealed products
Items damaged by the buyer after delivery
Items returned more than 14 days after delivery

Lost or Stolen Packages

If your tracking shows the package as delivered but you didn't receive it, please:

Check with neighbors and your local post office first
Contact us within 7 days of the marked delivery date

We'll work with the carrier to locate the package or file a claim.

Buyer Protection

All orders are also covered by PayPal Buyer Protection when paid via PayPal, and by your card issuer's chargeback rights when paid by credit/debit card. We always aim to resolve issues directly first — and we always make it right.